Public services: keep a human counter?
Public services must keep a human service desk, even if it costs more than going fully digital.
- Strongly agree
- Somewhat agree
- Somewhat disagree
- Strongly disagree
What's at stake: The debate pits equal access to public services against the savings made possible by going digital.
The left's argument
Not everyone is comfortable with digital tools. A human desk guarantees equal access.
The centre's argument
Digital by default, but keep in-person help by appointment for those who need it.
The right's argument
Going digital saves public money. Targeted help is enough for the others.
And you, where do you stand?
Answer 30 situations like this one and find out where you stand, topic by topic.